Refund Policy

Last updated: February 2026

Quick Summary

  • 14-day refund window from purchase date
  • Refunds for products that don't work as described
  • Processing time: 5-10 business days

1. Eligibility for Refunds

You may request a refund within 14 days of purchase if:

  • The product does not function as described in the listing
  • The product contains significant bugs or defects
  • The product was misrepresented by the seller
  • You were charged incorrectly or multiple times
  • You did not receive access to the purchased content

2. Non-Refundable Situations

Refunds will generally not be issued for:

  • Change of mind or buyer's remorse
  • Products that work as described but don't meet subjective expectations
  • Issues caused by user error or improper installation
  • Incompatibility with your specific setup (if system requirements were listed)
  • Requests made after 14 days from purchase

3. How to Request a Refund

1

Contact the Seller First

Try to resolve the issue directly with the seller. Many problems can be fixed quickly.

2

Submit a Refund Request

If unresolved, contact our support team with your order details and explanation.

3

Review Process

We'll review your request within 3-5 business days and may contact you for more information.

4

Receive Your Refund

Approved refunds are processed to your original payment method within 5-10 business days.

4. Partial Refunds

In some cases, we may offer partial refunds. For example, if a product partially works as described or if you've already received significant value from the product before encountering issues.

5. Seller Disputes

If a seller disputes your refund request, our support team will mediate the dispute. We may request additional evidence from both parties. Our decision is final.

6. Abuse Prevention

We monitor for refund abuse. Users who repeatedly request refunds or abuse the system may have their accounts restricted or terminated.

Need Help with a Refund?

Our support team is here to assist you with any purchase issues.

Contact Support